Power of Emphaty

Emphaty is good for building trust and showing that we care for the other person, also creates a connection, expanding the capacity of listening. But in order to emphatise we must really care, if we don't it is pointless to emphatise because it just won't work and it will reveal eventually.

There's another important thing which we learned this week and it is symphatising. In symphatising other person is talking about himself and we say our feelings about his situation.

and interrogating is like "How could this happen?!"