In this class we learned that we must speak in PAL, which stands for:
Positive
Action
Language
We must express our requests using PAL.
Also there are some differences between requests and demands. And that difference is consequences!
But how do we know about the consequences?
Just say 'no' to the request and wait for the comeback. If the other person says, "No? Ok then you are gonna get...." see? It was a demand.
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